What an Incredible Scale Warranty from Rockwell Scales Looks Like

September 17, 2020 10:16 pm Published by Leave your thoughts

At Rockwell Scales, we pride ourselves on offering quality heavy-duty weighted scales to clients in a variety of industries. We offer heavy-duty truck, agricultural and Goliath Series mining scales in Montana, Idaho, Wyoming, Utah and South Dakota. In addition, those scales come with robust scale warranties designed to protect our customers. When you work with us, you’re guaranteed more than just a great customer experience during the sale—we’ll also make sure that your scale operates flawlessly throughout the warranty coverage.

What is a warranty?

Most people understand the overall concept of a warranty, but different types provide different benefits. Generally, warranties are a promise from the manufacturer (or seller) that an item will operate in the way it was designed, and any malfunctions or breakage will be repaired and replaced at the manufacturer’s cost.

Sometimes a product can have multiple types of warranties with different time coverage, depending on what it is. For example, a structural and component warranty covers repairs or replacements to the basic structure of a scale and the internal components that help it operate, whereas an electronic warranty only covers that particular system. If your electronic warranty is shorter than the structural one, you won’t be able to use the longer warranty to get your electronic system repaired.

When you make a major purchase like an industrial scale, review the warranty carefully. Not all of them are created equal, and some place conditions on how, when and who can repair or replace the product. Make sure you fully understand the terms before signing on the dotted line.

Why you want a scale warranty at Rockwell Scales

No matter what kind of industry or business you’re in, having a highly accurate scale in Montana is a key part of the job. Moreover, industrial equipment can break or malfunction through no fault of your own. You shouldn’t be on the hook for service and repairs—and you won’t be, when you buy through us.

Rockwell Scales offers a 20 year structural warranty on all heavy capacity scales (over 25,000 pound capacity) and a 2 year manufacturers warranty on electronics. Extended warranties are available on electronics. If something goes wrong with your scale during the warranty period, all you have to do is call to get prompt, reliable service appointments from our skilled team.

We’ll also be glad to explain the warranty terms to you so you’ll fully understand what you’re getting into.

What happens if something goes wrong outside of the warranty period?

If the warranty period for your scale has expired, there’s no need to worry. Rockwell Scales is pleased to provide a full range of scale maintenance, service and repairs throughout Montana, Idaho, Wyoming, Utah and South Dakota. Our team will be happy to travel to your area and ensure your scales are returned to proper working order.
For more information about our scale warranties and service appointments, reach out to the team at Rockwell Scales today. We look forward to helping you make the best choice for your industrial scale needs.

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